- Please tell the music store that you would like to have the instrument repaired by the manufacturer.
Please contact our Technical Support direct line (☎03-5632-5524).
We will ask for the following information.
A. The earliest date will be provided after confirming the instrument's condition, your request details, and the time since the last repair or adjustment. Availability is constantly changing, so the date offered will depend on when you contact us.
A. Please refer to the address listed in the "Access/Repair Address/Contact Information" section below. The address is the same as the one listed on the warranty certificate.
A. We regret to inform you that we do not notify customers individually about package delivery. Please use the tracking number on the receipt provided by the shipping carrier to check the delivery status yourself.
A. Yes, you may send it earlier. However, this will not expedite our shipping schedule. Please ensure the package arrives on a working day and avoid delivery on company holidays.
A. Joint adjustment is necessary. The primary cause is likely swelling of the wooden parts. Please consult a specialist or contact our technical support team.
A. Yes, you may send it earlier. However, this will not expedite our shipping schedule. Please ensure the package arrives on a working day and avoid delivery on company holidays.