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Technical Support Information

Buffet Crampon Japan Technical Support inspects the products we handle and repairs and adjusts instruments.
We have the equipment to handle a variety of repairs and adjustments, and we have experienced, specialized technicians on hand to help you use your instruments in the best possible condition.
Technical support available by appointment only.
  • We will adjust reservation times so that customers do not come to our office at the same time.
How to request repairs and adjustments.
[A] In the case of a request to us via a music store (authorized distributor)
1. contact us
  • Please tell the music store that you would like to have the instrument repaired by the manufacturer.
2. estimate
  • We will provide you with a quote based on your desired content and budget.
  • ※The quote will be sent to you via the instrument store you requested the quote from.
3. Repairs
  • Work will be carried out according to technical support's repair schedule.
4. Repairs completed
  • We will ship it to the music store of your choice.
5. Receipt and Payment
  • Please pick up your item at the designated music store.
  • For payment methods, please check with the store where you placed your order.
※request
To Music Store Representatives:
  • If you have any inquiries about delivery times or repair costs, please contact our Technical Support direct line at (☎03-5632-5524).
  • We will ask for the following information and provide guidance:
  • → Instrument name (model, serial number, purchase date), condition and specifics (in detail), last repair/adjustment date, desired delivery date, whether the item has been received, etc.
  • Please ensure the item is received without any accessories or keychains attached.
  • ※If there are any unnecessary items upon receipt, please inform the customer to take them home.
  • ※If any unnecessary items are included with the repair request, we cannot be held responsible for any loss or damage.

To Individual Customers:
  • If you are leaving your instrument at a music store, please note that we cannot provide delivery dates or cost information directly to you.
  • For any inquiries, please contact the music store where you left your instrument.
[B] When making a request directly to our technical support
1. contact us

Please contact our Technical Support direct line (☎03-5632-5524).
We will ask for the following information.

  • Instrument name (model, serial number, purchase date)
  • Details of your specific request
  • Date of the previous repair
  • Desired delivery date, etc.

2. Reservations
  • We will propose a schedule based on your availability and requests, as well as our Technical Support reservation status.

  • Reservation period: Up to the end of the following month
  • Technical Support hours: 10:00 AM - 5:30 PM
  • Closed: Sundays, Mondays, public holidays, and year-end/New Year holidays
  • ※We adjust appointment times to prevent overlapping customer visits.
3. Shipping and visiting our company
  • Please visit us or send your instrument according to the reserved date and time.
  • ※Please remove any accessories or keychains.
4. Estimate
  • We will provide an estimate based on your requests and budget.
5. Repair
  • Repairs will be conducted according to the Technical Support repair schedule.
6. Pickup
  • You may visit us for pickup or we will ship it to you upon completion.
  • Please check with the store you requested the item from for payment methods.
  • If you have made a direct reservation, please visit our company at the scheduled reservation time.
  • If there are any changes to your visit time, please contact us in advance.
Payment methods at the time of visit:
  • Cash - Credit card (VISA, Mastercard, JCB, American Express, UnionPay, Diners Club, Discover)
  • Transit electronic money (excluding PiTaPa, up to 20,000 yen)
  • iD (up to 30,000 yen)
  • QUICPay (up to 20,000 yen)
  • ※Only full payment accepted.
Payment method for shipping:
  • Shipping will proceed after the confirmation of your deposit into our designated bank account.
  • Mizuho Bank, Kameido (カメイド) Branch
  • [Branch No. 175] Ordinary Account 1344712, Buffet Crampon Japan Co., Ltd.
  • ※Please bear the burden of the transfer fees.
Packing and sending your items for repair
Things you need to prepare
Musical instrument
  • →Please remove any accessories or key chains.
  • ※If unnecessary items are included, we cannot be held responsible for loss or damage.
A note with your request
  • →Please be specific about which areas are bothering you and how.
  • ※If you would like us to contact you by email after the instrument arrives, please let us know when you make a reservation.
  • We will provide you with a password to use the address submission form at the bottom of this page.
Our warranty card [if under warranty].
Cardboard boxes, packing materials
  • Cardboard Box: The box should be slightly larger than the case.Packing Materials and Cushioning: Materials suitable for wrapping fragile items, such as bubble wrap, or crumpled unnecessary papers.
  • ＊It is possible to send the cardboard box and packing materials in advance (for a fee). If you wish to avail this service, please consult with our technical support.
How to send
1. Place a note inside the instrument case.
2. Insert the case and packing materials into the box.
  • If the instrument moves (shakes) inside the case, secure it with padding or other filling materials.* Ensure the case does not directly contact the cardboard sides.* If the contents rattle when the box is moved, add additional packing materials.
3. Take it to a nearby courier service.
  • Any courier service is acceptable. Please send it prepaid.* Transportation insurance and other related costs must be borne by the customer.
Frequently asked questions and inquiries

A. The earliest date will be provided after confirming the instrument's condition, your request details, and the time since the last repair or adjustment. Availability is constantly changing, so the date offered will depend on when you contact us.

A. Please refer to the address listed in the "Access/Repair Address/Contact Information" section below. The address is the same as the one listed on the warranty certificate.

A. We regret to inform you that we do not notify customers individually about package delivery. Please use the tracking number on the receipt provided by the shipping carrier to check the delivery status yourself.

A. Yes, you may send it earlier. However, this will not expedite our shipping schedule. Please ensure the package arrives on a working day and avoid delivery on company holidays.

A. Joint adjustment is necessary. The primary cause is likely swelling of the wooden parts. Please consult a specialist or contact our technical support team.

A. Yes, you may send it earlier. However, this will not expedite our shipping schedule. Please ensure the package arrives on a working day and avoid delivery on company holidays.

Access, Repair Address, and Contact Information
Buffet Crampon Japan Co, Ltd. Technical Support
T: 03-5632-5524 (10:00-17:30)、F. 03-5632-5522
4-8-17 Toyo, Koto-ku, Tokyo 135-0016, Japan
For customers coming by train
  • 3-minute walk from exits 1, 4, and 5 of Toyocho Station on the Tokyo Metro (Tozai Line)
For customers arriving by car
  • Please park in our parking space.
  • Parking is only available in the red framed space in front of the building.
  • ※The parking lot behind the building is not part of our premises.
  • ※If the parking lot is full, please use a nearby paid parking lot.
  • Parking spaces are limited, so we recommend that you come to our office by public transportation.
  • ◎ When you arrive in front of the building, please go up the exterior stairs to the showroom entrance on the 2nd floor and take the elevator to technical support on the 4th floor.
  • Click here for the address submission form
  • Only available to customers who have received a password from us.